You Got This Cards

Delivery charges are £2.95 for all UK orders and are sent by Royal Mail or UPS.

Orders over £50 are delivered for free.

We aim to dispatch orders within 3 working days but as many items are made to order please allow up to 8 working days. If you need something sooner then please get in touch and we'll do our best to help.  

All International orders are sent by Royal Mail and have between a £10 and £15 delivery charge depending on country, please be aware that there may be customs charges on the arrival of goods in your country and unfortunately this is out of our control.

Returns

We hope you love everything you order from us but if you do need to return something just send it back to us within 14 days after the item(s) have been delivered.

We do not currently offer paid returns meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

When returning your parcel, please clearly mark it with your full name and order number. Refunds will be processed within 7 working days.

In order to return an item correctly, please follow these conditions:

- Email hello@lyonettedesigns.co.uk to note return and request return address
- Return must be sent to us within 14 days of purchase
- Item must be returned undamaged and unused, with it's original packaging 
- We suggest you return your items to us using a tracked service

Please note, for hygiene reasons earrings are non returnable unless faulty.

Please don't hesitate to get in touch if you need any further information.